Last updated: January 1, 2025
This Privacy Notice for Vetgo Pet Care (doing business as Vetgo) (“we,” “us,” or “our”) describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:
Visit our website at https://www.myvetgo.com or any website of ours that links to this Privacy Notice
Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you have any questions, contact us at privacy@myvetgo.com.
Summary of Key Points
What personal information do we process?
We may process personal information depending on how you interact with us and our Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information?
We do not process sensitive personal information.
Do we collect information from third parties?
We do not collect any information from third parties.
How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with legal requirements.
When and with whom do we share personal information?
We may share information in specific situations and with specific categories of third parties.
How do we keep your information safe?
We have organizational and technical measures in place to protect your data, but no system can guarantee 100% security.
What are your rights?
Depending on your location, you may have certain privacy rights regarding your personal information.
How can you exercise your rights?
You can exercise your rights by submitting a data subject access request at this link or contacting us directly.
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us:
We collect personal information that you provide to us when you register on our Services, express interest in our products or services, participate in activities, or contact us.
This may include:
Names
Phone numbers
Email addresses
Mailing addresses
Usernames and passwords
Contact preferences
Billing addresses
Debit/credit card numbers
Sensitive information:
We do not process sensitive information.
Payment data:
We may collect data needed to process your payments, such as your payment instrument number and security code. Payment data is handled by Stripe (https://stripe.com/en-ca/privacy).
Automatically collected information:
Some data—such as your IP address, browser type, device characteristics, location, and usage information—is collected automatically to maintain service functionality, security, and analytics. We also use cookies and similar technologies.
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your information to:
Provide, manage, and improve our Services
Fulfill and manage orders, payments, and deliveries
Communicate with you and send administrative information
Protect against fraud and ensure compliance
Respond to user inquiries and support requests
3. WHAT LEGAL BASES DO WE RELY ON?
We process your personal information under one or more of the following:
Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
4. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?
We may share your data with:
Vendors, consultants, and service providers (e.g., payment processors, hosting providers)
Business partners as part of service delivery
Authorities if required by law
Third parties during mergers, acquisitions, or asset transfers
5. COOKIES AND TRACKING TECHNOLOGIES
We use cookies, pixels, and similar technologies to collect and store information. You can control cookies through your browser settings but disabling them may limit functionality.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
We keep your information as long as necessary to fulfill the purposes stated in this policy, unless otherwise required by law.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
We implement reasonable technical and organizational safeguards. However, no electronic transmission is completely secure.
8. DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly collect personal information from children under 13 (or the applicable age of consent). If we learn that a child’s information has been collected, we will delete it.
9. WHAT ARE YOUR PRIVACY RIGHTS?
Depending on your jurisdiction (e.g., under PIPEDA or other laws), you may have the right to:
Access and obtain a copy of your data
Request correction or deletion
Object to processing
Withdraw consent
Lodge a complaint with a data protection authority
10. CONTROLS FOR DO-NOT-TRACK FEATURES
We do not currently respond to browser “Do Not Track” signals.
11. UPDATES TO THIS POLICY
We may update this policy periodically. The updated version will be effective as soon as it is posted, with a new “Last updated” date.
12. CONTACT US
For questions or concerns about this policy or your data:
Email: privacy@myvetgo.com
Website: https://www.myvetgo.com