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PRIVACY POLICY


Last updated: January 1, 2025

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This Privacy Notice for Vetgo Pet Care (doing business as Vetgo) (“we,” “us,” or “our”) describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

  • Visit our website at https://www.myvetgo.com or any website of ours that links to this Privacy Notice

  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you have any questions, contact us at privacy@myvetgo.com.

 

SUMMARY OF KEY POINTS

  • What personal information do we process?
    We may process personal information depending on how you interact with us and our Services, the choices you make, and the products and features you use.

  • Do we process any sensitive personal information?
    We do not process sensitive personal information.

  • Do we collect information from third parties?
    We do not collect any information from third parties.

  • How do we process your information?
    We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with legal requirements.

  • When and with whom do we share personal information?
    We may share information in specific situations and with specific categories of third parties.

  • How do we keep your information safe?
    We have organizational and technical measures in place to protect your data, but no system can guarantee 100% security.

  • What are your rights?
    Depending on your location, you may have certain privacy rights regarding your personal information.

  • How can you exercise your rights?
    You can exercise your rights by submitting a data subject access request at this link or contacting us directly.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us:
We collect personal information that you provide to us when you register on our Services, express interest in our products or services, participate in activities, or contact us.

This may include:

  • Names

  • Phone numbers

  • Email addresses

  • Mailing addresses

  • Usernames and passwords

  • Contact preferences

  • Billing addresses

  • Debit/credit card numbers

Sensitive information:
We do not process sensitive information.

Payment data:
We may collect data needed to process your payments, such as your payment instrument number and security code. Payment data is handled by Stripe (https://stripe.com/en-ca/privacy).

Automatically collected information:
Some data—such as your IP address, browser type, device characteristics, location, and usage information—is collected automatically to maintain service functionality, security, and analytics. We also use cookies and similar technologies.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your information to:

  • Provide, manage, and improve our Services

  • Fulfill and manage orders, payments, and deliveries

  • Communicate with you and send administrative information

  • Protect against fraud and ensure compliance

  • Respond to user inquiries and support requests

3. WHAT LEGAL BASES DO WE RELY ON?

We process your personal information under one or more of the following:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

4. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?

We may share your data with:

  • Vendors, consultants, and service providers (e.g., payment processors, hosting providers)

  • Business partners as part of service delivery

  • Authorities if required by law

  • Third parties during mergers, acquisitions, or asset transfers

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, pixels, and similar technologies to collect and store information. You can control cookies through your browser settings but disabling them may limit functionality.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your information as long as necessary to fulfill the purposes stated in this policy, unless otherwise required by law.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement reasonable technical and organizational safeguards. However, no electronic transmission is completely secure.

8. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect personal information from children under 13 (or the applicable age of consent). If we learn that a child’s information has been collected, we will delete it.

9. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your jurisdiction (e.g., under PIPEDA or other laws), you may have the right to:

  • Access and obtain a copy of your data

  • Request correction or deletion

  • Object to processing

  • Withdraw consent

  • Lodge a complaint with a data protection authority

10. CONTROLS FOR DO-NOT-TRACK FEATURES

We do not currently respond to browser “Do Not Track” signals.

11. UPDATES TO THIS POLICY

We may update this policy periodically. The updated version will be effective as soon as it is posted, with a new “Last updated” date.

12. CONTACT US

For questions or concerns about this policy or your data:
Email: privacy@myvetgo.com
Website: https://www.myvetgo.com

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